REFUND AND RETURNS
REFUND AND RETURNS
Cancellations
The order can be cancelled free of charge before shipment, please contact us in time.
After the order is shipped, if the package interception fails, please ask us for the return address after the package is signed, and the buyer is responsible for the return shipping cost.
No compensation can be obtained for refusing the package.
Returns
Return Window: Returns are accepted within 7 days of the delivery date. The item(s) must be in their original condition and have the kickscrew tags attached.
Refund Policy: Upon successful return, the buyer will receive a full refund.
Return Shipping: The buyer is responsible for all shipping fees. The return address will be provided once your return request has been confirmed by our team.
Amendments: Once a return has been agreed upon under our return policy, no further amendments will be accepted.
Size Exchange
Eligibility: Size exchanges are available if the item(s) is unused and still has the kickscrew tags attached. Each order is eligible for one exchange.
Exchange Process: Requests for size exchange must be made within 7 days of the delivery date and are subject to availability. When contacting us, please provide the reason for the exchange and the desired size.
Shipping and Charges: The buyer is responsible for all shipping fees, including return and reshipment costs. Additional charges may apply, such as price differences between sizes and sales tax (if applicable). The return address will be provided upon confirmation of the exchange by our team.
Out of Stock Items
In the event that an item you ordered is out of stock, we will cancel and refund the item even if your order was confirmed. You will receive an email notification once the cancellation is processed.
Reasons for Unacceptable Return/Exchange
We will not process returns or exchanges under the following circumstances:
- Products do not meet the “7-day Returns/Exchange” criteria.
- Products have been improperly used, such as contact with damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or have been overheated.
- Products have loose threads or cracks due to external scratches by hard objects or internal wear and tear.
- Products exhibit color fading due to display.
- Products have an unclean appearance.
- Non-Pandabuy products (missing kickscrew Quality Control tag).
- Products on sale or involved in campaign activities (defect and quality issue items are excluded).
- Any signs of damage to the outer packaging or products (including accessories or parts) at the time of delivery.
Please contact our customer service team before returning any product or initiating a size exchange. We are here to assist you with any questions or concerns regarding our return, exchange, and shipping policies.
